SUPPORT

MANUAL DOWNLOADS

Download GoRowinGo user manual

CONTACT

Hello! Feel free to use the contact form on the bottom or reach out to us directly.

Phone
Call our customer service number to speak to a member of GoRowinGo: 626-489-0040

Email
Email us anytime and we will get back to you within 24 hours.

Address
Zuokou Cloud Business Technology Co., Ltd

FAQ

Is the rower made of solid wood, particle board, or polywood? 
The wooden parts of the rower are made from solid wood.  


How is the rower shipped? Does it require assembly?
It is shipped partially disassembled in two boxes, and requires some basic assembly. 


How long does it take to assemble the rower? Do I need any tools?
It takes about 30 minutes to fully assemble the rower. All of the necessary tools come with the machine. Everything you need to assemble and start using your water rower is included, even the tools


Can I keep the rower outdoors? 
The rower can be used outdoors but is best stored in a dry place away from direct sunlight. An enclosed porch or deck is fine as long as the rower remains dry. 


How can I adjust resistance?
You can lower resistance by removing water from the reservoir and increase resistance by adding water (up to marked maximum water level). Included battery-powered pump makes it easy to adjust resistance by adding or removing water so you can maximize the benefits of rowing


How do I add or remove water? 
A battery-powered pump is provided with the rower. It takes about 4 gallons of water to fill the rower to the maximum level line. 


Do I need to change the water? If so, how often? 
If you use distilled water, there’s no need to change the water at all. Distilled water is available at most grocery stores and it takes about 4 gallons of water to fill the rower. If you do not have access to distilled water, we include purification tablets in the package that allow you to use regular water. Consult the user manual for more information.


Does water need to be drained before storing the rower upright?
Water does not need to be drained for storage.


Does the GoRowinGo rower have a height or weight limit? 
The weight limit is 450 lbs (204 kg). There is no set height limit, but if you are taller than 6’2“, you won’t be able to fully extend your legs. 


How do I maintain and clean my rower? 
It is important to ensure that there is no dust build up in the clutch and belt mechanism between the top and bottom decks. Dust can be removed by using a vacuum cleaner. The surface of the seat rails must also be kept clean to prevent damage to the wheels. We recommend wiping the rails down weekly with a damp cloth. 


What’s your shipping policy? 
Please refer to our shipping policy here.


What’s your return policy? 
Please refer to our return policy here. If you need any help, you can also reach out to us at support@gorowingo.com


I own a gym. Is wholesale available? 
Yes. For wholesale pricing, please contact us here.

 

PRODUCT REGISTRATION

In order to manage your warranty needs more effectively, it would be helpful to have accurate contact details. Keeping accurate records will enable us to continue serving you long after your initial purchase with items including the following:

  • Managing your service requirements more effectively
  • Keeping you advised of product upgrades
  • Keeping you informed of how to best achieve your exercise objectives
  • Keeping you informed of any product or user group news

Please complete the registration form to register your GoRowinGo.

Thank you!

 

WARRANTY

The GoRowinGo Warranty is provided to the initial retail purchaser of any GoRowinGo products. GoRowinGo warrants that such products will be free from defects in material and workmanship when put to normal use and properly maintained for the warranty period as described below.

Warranty Period

The Warranty Period for all coverage begins from the date of purchase and will remain in place for a period of one (1) year.

What is Covered

GoRowinGo warrants that your rowing machine and other GoRowinGo products will be free of defects in materials or workmanship under normal home use. It is recommended that you register your GoRowinGo by visiting GoRowinGo Product Registration Page, or complete and mail back us the product registration form, so that your purchase information will be stored in our system. 

Replacement

GoRowinGo will, at its option, repair or replace a defective GoRowinGo product without charge. To replace your GoRowinGo product, please contact our friendly customer service team to obtain a return shipping label. GoRowinGo will ship you a replacement. Replacement GoRowinGo product may be new or reconditioned units and carry a 1 year warranty.

Warranty Exclusions

The GoRowinGo product warranty is not offered for appliances operated outside of the United States and Canada. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state and, in the case of Canada, from province to province. Only the use of GoRowinGo brand product and accessories will guarantee the proper functioning and lifetime of your GoRowinGo products. Any damage to or malfunction of your GoRowinGo products resulting from the use of non-GoRowinGo products and accessories may not be covered by this warranty or may result in a service fee if the damage or malfunction is determined to be caused by such use.

To Report A Claim

If you have a claim related to a product covered by this warranty, please complete a warranty claim by clicking here.